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Frequently Asked Questions

  • Do I have to pay for my consultation or will I be bulk billed?
    Round Corner Medical Practice is primarily a Bulk-Billing practice. Consultation fees are bulk billed for all valid Medicare Card holders for GP consultations Monday to Friday (weekdays). However, some services including medicals, procedures, and some vaccinations may require a private payment. Private Fees will be applicable to consults conducted on Saturdays (weekends) from August 19th, 2023 - Medicare rebates can be processed by the practice on the day*. Saturday Fee Schedule from 19th August 2023: All Day - Telehealth Consultation: $80.00 [Gap = $38.80] Before 1pm - Standard Consultation: $80.00 [Gap = $38.80] Before 1pm - Long Consultation & New Patients: $125.00 [Gap = $45.10] After 1pm - Standard Consultation: $92.45 [Gap = $38.80] After 1pm - Long Consultation & New Patients: $137.10 [Gap = $45.10] * Note: Bulk Billing exemptions do apply for Concession and DVA Card holders and children under 16 years of age on weekend GP consults.
  • Do I need to make an appointment or can I just walk in?
    Round Corner Medical Practice does not facilitate walk in appointments unless one of our independent doctors deems that an urgent consultation is required. A priority will be made for emergencies or sick children.
  • Do you offer long consultations?
    A long consultation is 30 minutes. If you have numerous or complex medical issues or require a procedure, a long consultation will be required. Please advise team at the time of booking or select Long Consultation in HotDoc.
  • Is it possible to have consult my Doctor via Telephone?
    Yes, Telehealth consultations are available to anyone who has attended the practice and had an in-person consultation with any of our independent Doctors within the previous 12 months. Telehealth Consultations can be booked online at www.roundcornermedicalpractice.com
  • How do I transfer my medical records from my old practice?
    Record transfer requisitions must be made in writing - our reception team are able to provide a form upon request. Some practices may require a fee to be paid before releasing your records.
  • Do I need to make an appointment for my blood test?
    Laverty Pathology offers a 'walk in' service to all patients holding a valid request form. Specialist testing may require an appointment.
  • I am a Work Cover patient, how can I organise a consultation with a doctor?"
    Contact the practice to book a consultation with one of our independent doctors. Where able, please bring your work cover insurer details. Patients will be held liable for for the total cost of the treatment in the event the Work Cover Claim is not recognised by the Insurance Company. All consultations must be paid for by the patient on the day of your appointment, please discuss this with your Doctor or the reception team.
  • What can I be privately charged for?
    Certain services will be privately charged including Weekend GP Consults (bulk billing exemptions apply), Employment Medicals, Iron infusions, procedures with the Skin Cancer Clinic and some Vaccines. Allied Health and Specialists are visiting to our practice for your convenience, for this reason private fees may also apply. For further information please discuss with our reception team or your independent Practitioner.
  • Where can I park?
    Round Corner Medical Practice is located at Shop 4, Dural Mall, 508 Old Northern Road, Round Corner NSW. We are conveniently located between Woolworths and ALDI Supermarkets. Ample on site parking is available either above or below Woolworths Dural with accessibility via a lift or in the car park off Kenthurst Road entry.
  • How do I make a suggestion or complaint?
    The independent practitioners at Round Corner Medical Practice are committed to providing you with the highest level of patient care. Your input will help us to improve our service and we do value any suggestions or concerns that you may have. Please feel free to discuss them with your Doctor or our reception team. All formal complaints are to be put in writing and sent to the Practice Manager, Stacey Jones, via email on stacey@rcfmp.com.au. All responses are treated in the strictest of confidence. Otherwise, please contact the Health Care Complaints Commission on (02) 9219 7444.
  • What are your opening hours?
    Monday to Friday 8am to 6pm Saturday 9am to 4pm Sunday Closed
  • Do I need an appointment to get my results?
    Yes, you need to make either a telehealth appointment or face to face appointment with a Doctor to get your results.
  • Do I need an appointment to get my prescriptions?
    Yes, you need to have either a telehealth appointment or face to face appointment with a doctor to have a script written. Doctors have a duty of care to determine your eligibility for medications. Most medicines are now issued using an electronic prescription. This will be sent to your phone via email or text message. If you accidentally lose or delete the SMS or email with your electronic prescription token, you can ask for it to be resent. For original prescriptions, contact the our reception team. For repeats, contact the pharmacy that issued the repeat.
  • How do I organise a new referral or get an updated referral?
    You need to make a telehealth appointment or face to face appointment with one of our independent general practitioners to get a new or updated referral.
  • How do I cancel my appointment and will I be charged?
    You can cancel your appointment via HotDoc or by calling our practice on (02) 9651 1269. Cancellation notification is required at least 4 hours prior to appointment. If a second non-attendance occurs without notice, a $50 cancellation fee will be charged. Subsequent appointments will not be made without payment of any outstanding balances.
  • I have additional needs, can you help?
    If you have additional needs in order to best facilitate your appointment, please do not hesitate to ask. Crutches and a wheelchair are available at Reception (a small bond fee may apply). Please advise if you require the Translating and Interpreting Service (TIS) ph# 131 450 or the National Relay Service for Hearing Impaired (TTY) ph# 133 677.
  • Are other languages other than English spoken?
    Other languages spoken include Hindi, Punjabi, Sinhalese, Urdu, Mandarin and Cantonese.
  • Do you have onsite Pathology?
    Yes, for you convenience, Laverty Pathology is onsite and are open Monday to Friday 8am to 4pm (closed for lunch 1pm to 1:30pm) and Saturdays 9am to 12pm.
  • What does the Privacy Policy cover?
    The privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
  • When is your consent is necessary and why?
    When you register as a patient of our practice, you provide consent for our independent GPs and practice team to access and use your personal information so they can provide you with the best possible healthcare. Only individuals who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
  • Why do we collect, use, hold and share your personal information?
    Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
  • What personal information do we collect?
    The information we will collect about you includes your: · names, date of birth, addresses, contact details · medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors · Medicare number (where available) for identification and claiming purposes · healthcare identifiers · health fund details.
  • How do we collect your personal information?
    Our practice may collect your personal information in several different ways. 1. When you make your first appointment our practice will collect your personal and demographic information via your registration. 2. During the course of providing medical services, we may collect further personal information. - Information can also be collected through electronic transfer of prescriptions (eTP), My Health Record, eg via Shared Health Summary, Event Summary. - We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment. 3. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from: · your guardian or responsible person · other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services · your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
  • When, why and with whom do we share your personal information?
    We sometimes share your personal information: · with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy · with other healthcare providers (with your consent) · when it is required or authorised by law (eg court subpoenas) · when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent · to assist in locating a missing person · to establish, exercise or defend an equitable claim · for the purpose of confidential dispute resolution process · when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification) · during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary). Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent. Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
  • How do we store and protect your personal information?
    Your personal information may be stored at our practice in various forms eg electronic records, visual records (X-rays, CT scans). Our practice stores all personal information securely in a protected information system. This is system can not be accessed by anyone without authority and individual security log-ins.
  • How can you access and correct your personal information at our practice?
    You have the right to request access to, and correction of, your personal information. Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within 30 days. Depending on what information is requested, a fee may incur. Such requests should be addressed to Practice Manager, Stacey Jones via email on stacey@rcfmp.com.au Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information.
  • How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
    We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Please email any concerns to the Practice Manager, Stacey Jones at stacey@rcfmp.com.au or phone the practice on 02 9651 1269. You may also contact the OAIC. Generally, the OAIC will require you to give the practice time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
  • How often is the policy reviewed?
    This privacy policy will be reviewed on an annual basis to ensure it is in accordance with any changes that may occur.
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Lavery Green
Medicare Bulk Billing
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