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Masks are required to be worn when attending the practice if you have cold or flu-like symptoms.
Frequently Asked Questions
General
Privacy
At Round Corner Medical Practice, all Medicare MBS eligible GP consultations are bulk billed for patients who hold a valid Medicare Card.
However, fees are charged for Private (Non-MBS) related appointments, such as most visiting Allied Health Consults, certain vaccines and private medical assessments.
CTP & Workers Compensation accounts must be paid at the time of consultation.
Please discuss possible fees and charges with Reception prior to your appointment. Where fees apply, we do accept EFTPOS and credit card payments.
Yes, Telehealth consultations are available to anyone who has attended the practice and had an in-person consultation with any of our independent Doctors within the previous 12 months. Patients registered with MyMedicare with one of our Independent Practitioners are exempt from attendance requirements. Private fees apply if bulk billing conditions are not met.
Telehealth Consultations can be booked online at www.roundcornermedicalpractice.com
Contact the practice to book a consultation with one of our independent doctors. Where able, please bring your work cover insurer details. All consultations must be paid for by the patient - in full - on the day of your appointment. We will only charge your insurer directly when there is a request for Health Information/Medical Reports or undertaking a Case Conference regarding your Claim. If you hold any concerns please discuss this with your Doctor or the reception team prior to your appointment.
Certain services will be privately charged including Employment Medicals, Iron infusions, procedures with the Skin Cancer Clinic, some Vaccines and transfer of medical files.
Allied Health and Specialists are visiting to our practice for your convenience, for this reason private fees may also apply.
For further information please discuss with our reception team or your independent Practitioner.
Round Corner Medical Practice is located at Shop 4, Dural Mall, 508 Old Northern Road, Round Corner NSW. We are conveniently located between Woolworths and ALDI Supermarkets. Ample on site parking is available either above or below Woolworths Dural with accessibility via a lift or in the car park off Kenthurst Road entry.
The independent practitioners at Round Corner Medical Practice are committed to providing you with the highest level of patient care. Your input will help us to improve our service and we do value any suggestions or concerns that you may have. Please feel free to discuss them with your Doctor or our reception team.
All formal complaints are to be put in writing and sent to the Practice Manager, Stacey Jones, via email on stacey@rcfmp.com.au. All responses are treated in the strictest of confidence. Otherwise, please contact the Health Care Complaints Commission on (02) 9219 7444.
We appreciate patients keeping all contact details current, including Next of Kin/Emergency Contact details. Follow the link below to complete our 'Update Patient Details' Form online; otherwise, patients are welcome to drop in or call the practice to update these when necessary.
Round Corner Medical Practice - Update Patient Details Form HotDoc(https://www.hotdoc.com.au/forms/round-corner-medical-practice-update-patient-details-form)
Yes, you need to have either a telehealth appointment or face to face appointment with a doctor to have a script written. Doctors have a duty of care to determine your eligibility for medications.
Most medicines are now issued using an electronic prescription. This will be sent to your phone via email. If you accidentally lose or delete the email with your electronic prescription token, you can ask for it to be resent. For original prescriptions, contact our reception team. For repeats, contact the pharmacy that issued the repeat.
You can cancel your appointment via HotDoc or by calling our practice on (02) 9651 1269. Cancellation notification is required at least 4 hours prior to appointment. If non-attendance occurs without notice, a $50 cancellation fee will be charged. Subsequent appointments will not be made without payment of any outstanding balances.
If you have additional needs in order to best facilitate your appointment, please do not hesitate to ask. Crutches and a wheelchair are available at Reception (a small bond fee may apply). Please advise if you require the Translating and Interpreting Service (TIS) ph# 131 450 or the National Relay Service for Hearing Impaired (TTY) ph# 133 677.
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