Question 1

Do I have to pay for my consultation or will I be bulk billed?

Accepted Answer

At Round Corner Medical Practice, all Medicare MBS eligible GP consultations are bulk billed for patients who hold a valid Medicare Card.

However, fees are charged for Private (Non-MBS) related appointments, such as most visiting Allied Health Consults, certain vaccines and private medical assessments.

CTP & Workers Compensation accounts must be paid at the time of consultation.

Please discuss possible fees and charges with Reception prior to your appointment.  Where fees apply, we do accept EFTPOS and credit card payments.

Question 2

Do I need to make an appointment or can I just walk in?

Accepted Answer

Round Corner Medical Practice does not facilitate walk in appointments unless one of our independent doctors deems that an urgent consultation is required.  A priority will be made for emergencies or sick children.

Question 3

Do you offer long consultations?

Accepted Answer

A long consultation is 30 minutes.  If you have numerous or complex medical issues or require a procedure, a long consultation will be required. Please advise team at the time of booking or select Long Consultation in HotDoc.

Question 4

Is it possible to have consult my Doctor via Telephone?

Accepted Answer

Yes, Telehealth consultations are available to anyone who has attended the practice and had an in-person consultation with any of our independent Doctors within the previous 12 months. Patients registered with MyMedicare with one of our Independent Practitioners are exempt from attendance requirements. Private fees apply if bulk billing conditions are not met.

Telehealth Consultations can be booked online at www.roundcornermedicalpractice.com

Question 5

How do I transfer my medical records from my old practice?

Accepted Answer

Record transfer requisitions must be made in writing - our reception team are able to provide a form upon request. Practices may require a fee to be paid before releasing your records.

Question 6

Do I need to make an appointment for my blood test?

Accepted Answer

4Cyte Pathology offers a 'walk in' service to all patients holding a valid request form. Specialist testing may require an appointment.

Question 7

I am a Work Cover patient, how can I organise a consultation with a doctor?

Accepted Answer

Contact the practice to book a consultation with one of our independent doctors. Where able, please bring your work cover insurer details. All consultations must be paid for by the patient - in full - on the day of your appointment. We will only charge your insurer directly when there is a request for Health Information/Medical Reports or undertaking a Case Conference regarding your Claim. If you hold any concerns please discuss this with your Doctor or the reception team prior to your appointment.

Question 8

What can I be privately charged for?

Accepted Answer

Certain services will be privately charged including Employment Medicals, Iron infusions, procedures with the Skin Cancer Clinic, some Vaccines and transfer of medical files.

Allied Health and Specialists are visiting to our practice for your convenience, for this reason private fees may also apply.

For further information please discuss with our reception team or your independent Practitioner.

Question 9

Where can I park?

Accepted Answer

Round Corner Medical Practice is located at Shop 4, Dural Mall, 508 Old Northern Road, Round Corner  NSW.  We are conveniently located between Woolworths and ALDI Supermarkets.  Ample on site parking is available either above or below Woolworths Dural with accessibility via a lift or in the car park off Kenthurst Road entry.

Question 10

How do I make a suggestion or complaint?

Accepted Answer

The independent practitioners at Round Corner Medical Practice are committed to providing you with the highest level of patient care.  Your input will help us to improve our service and we do value any suggestions or concerns that you may have.  Please feel free to discuss them with your Doctor or our reception team.
 
All formal complaints are to be put in writing and sent to the Practice Manager, Stacey Jones, via email on stacey@rcfmp.com.au.  All responses are treated in the strictest of confidence.  Otherwise, please contact the Health Care Complaints Commission on (02) 9219 7444.

Question 11

What are your opening hours?

Accepted Answer

Monday to Friday 8am to 6pm
Saturday 9am to 4pm
Sunday Closed

Question 12

How to I let the practice know my contact details have changed?

Accepted Answer

We appreciate patients keeping all contact details current, including Next of Kin/Emergency Contact details. Follow the link below to complete our 'Update Patient Details' Form online; otherwise, patients are welcome to drop in or call the practice to update these when necessary.

Round Corner Medical Practice - Update Patient Details Form HotDoc(https://www.hotdoc.com.au/forms/round-corner-medical-practice-update-patient-details-form)

Question 13

Do I need an appointment to get my results?

Accepted Answer

Yes, you need to make either a telehealth appointment or face to face appointment with a Doctor to get your results.

Question 14

Do I need an appointment to get my prescriptions?

Accepted Answer

Yes, you need to have either a telehealth appointment or face to face appointment with a doctor to have a script written.  Doctors have a duty of care to determine your eligibility for medications.

Most medicines are now issued using an electronic prescription. This will be sent to your phone via email. If you accidentally lose or delete the email with your electronic prescription token, you can ask for it to be resent. For original prescriptions, contact our reception team. For repeats, contact the pharmacy that issued the repeat.

Question 15

How do I organise a new referral or get an updated referral?

Accepted Answer

You need to make a telehealth appointment or face to face appointment with one of our independent general practitioners to get a new or updated referral.

Question 16

How do I cancel my appointment and will I be charged?

Accepted Answer

You can cancel your appointment via HotDoc or by calling our practice on (02) 9651 1269.  Cancellation notification is required at least 4 hours prior to appointment.  If non-attendance occurs without notice, a $50 cancellation fee will be charged.  Subsequent appointments will not be made without payment of any outstanding balances.

Question 17

I have additional needs, can you help?

Accepted Answer

If you have additional needs in order to best facilitate your appointment, please do not hesitate to ask.  Crutches and a wheelchair are available at Reception (a small bond fee may apply).  Please advise if you require the Translating and Interpreting Service (TIS) ph# 131 450 or the National Relay Service for Hearing Impaired (TTY) ph# 133 677.

Question 18

Are other languages other than English spoken?

Accepted Answer

Other languages spoken include Hindi, Punjabi, Sinhalese, Urdu, Mandarin and Cantonese.

Question 19

Do you have onsite Pathology?

Accepted Answer

Yes, for you convenience, 4Cyte Pathology is onsite and are open Monday to Friday 8am to 4pm (closed for lunch 1pm to 1:30pm) and Saturdays 9am to 12pm.

Frequently Asked Questions