Frequently Asked Questions
Do I need to make an appointment or can I just walk in?
Round Corner Medical Practice does not facilitiate walk in appointments unless a doctor deems that an urgent consultation is required. A priority will be made for emergencies or sick children.
Do you offer long consultations?
A long consultation is 30 minutes. If you have numerous or complex medical issues or require a procedure, a long consultation will be required. Please advise team at the time of booking or select Long Consultation in HotDoc.
Is it possible to have consult my Doctor via Telephone?
How do I transfer my medical records from my old practice?
Record transfer requisitions must be made in writing - our reception team are able to provide a form upon request. Some practices may require a fee to be paid before releasing your records.
Do I have to pay for my consultation or will I be bulk billed?
Do I need to make an appointment for my blood test?
Laverty Pathology offers a 'walk in' service to all patients holding a valid request form. Specialist testing may require an appointment.
I am a Work Cover patient, how can I organise a consultation with a doctor?
Contact the practice to book a consultation with one of our doctors. Where able, please bring your work cover insurer details.
What can I be privately charged for?
Where can I park?
Round Corner Medical Practice is located at Shop 4, Dural Mall, 508 Old Northern Road, Round Corner NSW. We are conveniently located between Woolworths and ALDI Supermarkets. Ample on site parking is available either above or below Woolworths Dural with accessibility via a lift or in the car park off Kenthurst Road entry.
How do I make a suggestion or complaint?
Doctors and staff at Round Corner Medical Practice are committed to providing you with the highest level of patient care. Your input will help us to improve our service and we do value any suggestions or conerns that you may have. Please feel free to discuss them with our team.
What are your opening hours?
Monday to Friday 8am to 6pm
Do I need an appointment to get my results?
Yes, you need to make either a telehealth appointment or face to face appointment with a Doctor to get your results.
Do I need an appointment to get my prescriptions?
Yes, you need to have either a telehealth appointment or face to face appointment with a doctor to have a script written. Doctors have a duty of care to determine your eligibility for medications.
How do I organise a new referral or get an updated referral?
You need to make a telehealth appointment or face to face with a doctor to get a new or updated referral.
How do I cancel my appointment and will I be charged?
You can cancel your appointment via HotDoc or by calling our practice on (02) 9651 1269. Cancellation notification is required at least 4 hours prior to appointment. If a second non-attendance occurs without notice, a $50 cancellation fee will be charged. Subsequent appointments will not be made without prior payment.
I have special needs, can you help?
If you have special needs, please do not hesitate to ask. Crutches and a wheelchair are available at Reception (a small bond fee may apply). Please advise if you require the Translating and Interpreting Service (TIS) ph: 131 450 or the National Relay Service for Hearing Impaired (TTY) ph: 133 677.
Are other languages other than English spoken?
Other languages spoken include Hindi, Punjabi, Sinhalese, Urdu, Mandarin and Cantonese.
Do you have onsite Pathology?
Yes, for you convenience, Laverty Pathology is onsite and are open Monday to Friday 8am to 4pm (closed for lunch 1pm to 1:30pm) and Saturdays 9am to 12pm.
How is my confidentiality and privacy managed?