Frequently Asked Questions

Privacy

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AGPAL Accredited Symbol_PNG.png
Lavery Green
Medicare Bulk Billing

General

Do I need to make an appointment or can I just walk in?


Round Corner Medical Practice does not facilitiate walk in appointments unless a doctor deems that an urgent consultation is required. A priority will be made for emergencies or sick children.




Do you offer long consultations?


A long consultation is 30 minutes. If you have numerous or complex medical issues or require a procedure, a long consultation will be required. Please advise team at the time of booking or select Long Consultation in HotDoc.




Is it possible to have consult my Doctor via Telephone?


Yes, Telehealth consultations are available to anyone who has attended the practice and had an in-person consultation with a Doctor within the previous 12 months. Telehealth Consultations can be booked online at www.roundcornermedicalpractice.com




How do I transfer my medical records from my old practice?


Record transfer requisitions must be made in writing - our reception team are able to provide a form upon request. Some practices may require a fee to be paid before releasing your records.




Do I have to pay for my consultation or will I be bulk billed?


Round Corner Medical Practice is primarily a Bulk Billing practice. Consultation fees are bulk billed for all valid Medicare Card holders. However, some services including medicals, procedures, iron Infusions, and some vaccinations may require a private payment. Pensioners and Commonwealth Card holders are billed directly to Medicare.




Do I need to make an appointment for my blood test?


Laverty Pathology offers a 'walk in' service to all patients holding a valid request form. Specialist testing may require an appointment.




I am a Work Cover patient, how can I organise a consultation with a doctor?


Contact the practice to book a consultation with one of our doctors. Where able, please bring your work cover insurer details.




What can I be privately charged for?


Certain services will be privately charged including, Aviation Medicals, Iron infusions, procedures with the Skin Cancer Clinic and some Vaccines. Allied Health and Specialists are visiting to our practice for your convenience, for this reason private fees may also apply. For further information please discuss with our staff.




Where can I park?


Round Corner Medical Practice is located at Shop 4, Dural Mall, 508 Old Northern Road, Round Corner NSW. We are conveniently located between Woolworths and ALDI Supermarkets. Ample on site parking is available either above or below Woolworths Dural with accessibility via a lift or in the car park off Kenthurst Road entry.




How do I make a suggestion or complaint?


Doctors and staff at Round Corner Medical Practice are committed to providing you with the highest level of patient care. Your input will help us to improve our service and we do value any suggestions or conerns that you may have. Please feel free to discuss them with our team. All formal complaints are to be put in writing and sent to the Practice Manager, Stacey Jones, via email on stacey@rcfmp.com.au All responses are treated in the strictest of confidence. Otherwise please contact the Health Care Complaints Commission on (02) 9219 7444.




What are your opening hours?


Monday to Friday 8am to 6pm Saturday 9am to 4pm Sunday Closed




Do I need an appointment to get my results?


Yes, you need to make either a telehealth appointment or face to face appointment with a Doctor to get your results.




Do I need an appointment to get my prescriptions?


Yes, you need to have either a telehealth appointment or face to face appointment with a doctor to have a script written. Doctors have a duty of care to determine your eligibility for medications.




How do I organise a new referral or get an updated referral?


You need to make a telehealth appointment or face to face with a doctor to get a new or updated referral.




How do I cancel my appointment and will I be charged?


You can cancel your appointment via HotDoc or by calling our practice on (02) 9651 1269. Cancellation notification is required at least 4 hours prior to appointment. If a second non-attendance occurs without notice, a $50 cancellation fee will be charged. Subsequent appointments will not be made without prior payment.




I have special needs, can you help?


If you have special needs, please do not hesitate to ask. Crutches and a wheelchair are available at Reception (a small bond fee may apply). Please advise if you require the Translating and Interpreting Service (TIS) ph: 131 450 or the National Relay Service for Hearing Impaired (TTY) ph: 133 677.




Are other languages other than English spoken?


Other languages spoken include Hindi, Punjabi, Sinhalese, Urdu, Mandarin and Cantonese.




Do you have onsite Pathology?


Yes, for you convenience, Laverty Pathology is onsite and are open Monday to Friday 8am to 4pm (closed for lunch 1pm to 1:30pm) and Saturdays 9am to 12pm.





Privacy

How is my confidentiality and privacy managed?


You are able to request our full privacy policy by contacting the practice.